Consultation Services
Online Consultation
Online consultations are ideal for cat owners who need professional behavioural guidance without requiring an in-home assessment.
Each session is structured and tailored specifically to your cat's environment, history, and behavioural patterns.
Please Read the "Terms Of Engagement" before proceeding.
60 min from $120
Tier 1: Single-Issue Consultation
(Single cat Household)
Designed for focused behavioural concerns involving one cat and one primary issue.
Suitable For:
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Litterbox avoidance (non-chronic cases)
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Excessive vocalization
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Scratching behaviour
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Routine or enrichment guidance
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General behavioural clarification
This tier is best suited for cases where the concern is clearly defined and does not involve multi-cat dynamics.
Not Suitable For:
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Integration cases
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Inter-cat aggression or conflicts
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Multi-cat households with layered issues
For integration or aggression-related concerns, an in-home consultation is required.
🖥️ Online Consultation Includes:
✔ Pre-consultation Q&A & case review
✔ Structured session preparation based on your cat’s history and environment
✔ Up to 60-minute structured live video consultation
✔ Behavioural assessment and root-cause analysis during session
✔ Personalized written action plan sent via WhatsApp
✔ 1 week WhatsApp support (up to 3 check-ins) for clarifications, photos, videos and progress updates
✔ Need more time? 1 and 2-week extensions available - enquire for pricing
60 min from $180
Tier 2: Multi-Cat / Layered Behaviour Consultation
(2 or more cats)
Designed for households with multiple cats where behavioural concerns involve environmental complexity, social dynamics or overlapping triggers.
Suitable For:
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Litterbox avoidance in multi-cat households
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Excessive vocalization
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Stress-related over-grooming
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Behaviour changes post-rescue or relocation
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Anxiety: multiple contributing factors
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Biting or scratching
This tier applies when behaviour is influenced by household dynamics but does not involve active aggression, physical fighting or integration breakdown.
Not Suitable For:
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Integration cases
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Active fighting or aggression
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Severe territorial or dominance conflict
For integration or aggression-related concerns, an in-home consultation is required.
🖥️ Online Consultation Includes:
✔ Pre-consultation Q&A & case review
✔ Structured session preparation based on household & environmental factors
✔ Up to 60-minute structured live video consultation
✔ Root-cause analysis of behavioural triggers across the household
✔ Personalized written action plan tailored to your multi-cat environment
✔ 1 week WhatsApp support (up to 3 check-ins) for clarifications, photos, videos and progress updates
✔ Need more time? 1 and 2-week extensions available - enquire for pricing
FAQ:
- 01
- 02Ideal for cat guardians seeking expert guidance on common behavioural issues such as litterbox problems, anxiety and general behaviour or wellness questions. What's Included:Pre-Consultation Questionnaire - a detailed form to gather information about your cat's behaviour, environment and history.Initial Assessment - review of your responses to identify underlying causes and tailor the consultation to your needs.Virtual Consultation (60 minutes) - a one-on-one video session to discuss findings, provide insights, and answer your questions.Personalized Behaviour Modification Plan - a customized plan outlining strategies and steps to address the identified issues.One Week of WhatsApp Support - up to 3 check-ins for clarifications, progress updates and adjustments. Replies within 24 hours (Mon - Sat).Need More Time? - Extensions available: 1 week ($45, up to 3 check-ins) or 2 weeks ($75, up to 5 check-ins).
- 03What's included in a Face-to-Face Consultation?Ideal for complex cases involving multiple cats, aggression, multi layered issues or multi- cat integration scenarios. What's Included:Pre-Consultation Questionnaire - a comprehensive form to understand household dynamics and specific challenges.Initial Assessment - analysis of your questionnaire responses to prepare for the on-site visit.On-Site Consultation (90–120 minutes) - in-home explanation, a full walkthrough of your home to assess the environment, identify triggers and set up your space (litter, feeding, resting, and safe zones) for a successful integration or behaviour plan.Personalized Behaviour Modification Plan - a detailed plan tailored to your household, addressing each cat's needs and the overall dynamics.Resource Materials - customized infographics to support implementation of the plan.Two Weeks of WhatsApp Support - up to 6 check-ins for clarifications, progress updates and adjustments. Replies within 24 hours (Mon–Sat).Need More Time? 2-Week Support Extension - $90: 2 additional weeks after your initial 2 weeks expire, up to 6 more WhatsApp check-ins4-Week Support Extension - $200: 4 additional weeks after your initial 2 weeks expire, up to 12 check-ins + 1 × 15-min video check-in callOne-Off Review - $75: send videos + a written update after your window closes; receive a full written assessment with adjusted next steps within 48 hours (available to all tiers)
- 04Pricing depends on the number of cats, number of issues, and complexity - this is reflected in your quote after the consultation form is reviewed. If new concerns emerge during the session that weren't disclosed beforehand, this may affect the scope of the consultation and could involve an additional charge, discussed with you before proceeding.
- 05Once we've agreed on the type of consultation, duration, and price, we'll fix a suitable date togetherA 50% non-refundable deposit is required within 24 hours of confirming your date to secure the slotIf no deposit is received, the slot will be releasedPlease send a screenshot of your deposit paymentThe remaining balance is payable at the end of the consultation
- 06You'll receive a pre-consult clinical (Q&A) form (via Google Form) within 2 working days.Please complete it by the deadline provided -missing or incomplete info may lead to your appointment being rescheduled.I may request short videos or photos to better understand the issue, and in some cases a video walkthrough of your home.Detailed answers help me help you -one-word or unclear replies may affect the quality of your consultation if I don't have enough information to fully understand your cat's situation.
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TESTIMONIALS

Shelby has been a saviour to me. I adopted a kitten and experienced issues with the litter habits. Tried many methods but don’t work. When Shelby came to my place. She made several recommendations and it worked. She is very professional and experienced. Highly Recommended!
Chris Goh - Pebble & Pom's Pawrent
(litterbox issues)


